Refocus of Major Credit Card Company Team to Meet Key Milestone

Guided a disparate, cross-functional team to meet deadline for government reporting requirements.

The Challenge:

This major credit card company was required to implement new software features in a mainframe environment to meet a government reporting commitment. Given very tight time requirements, the management team wanted assistance in managing the project to completion.

The Solution:

Vision & Execution consultants analyzed the situation and discovered that the problem had a deeper root than just a complex, rapid project implementation. Organizationally, the department staff needed greater cross-functional collaboration to develop optimal functionality within the limited development time.

Within 90 days, the Vision & Execution team defined market requirements and prioritized the new features to meet government reporting requirements. The consultants also explored opportunities for value-added services from the additional data collected to fulfill the new requirements. Of equal importance, the consultants facilitated greater collaboration to enhance the productivity of this large work team.

The Benefits:

The client met the new government reporting requirements on schedule. New marketing programs were developed to take advantage of the new data that were available. Organizational working relationships were enhanced, and staff members felt a greater sense of cooperation.