Voice of the Customer

Increase customer loyalty and build better products with a highly tuned ear to customer wants and needs. Vision & Execution helps you capture how customer really feel about your brand and the products or services you sell. With that insight we help you tailor what you offer and how you offer it to the customers who care most about what you do so you can grow your business.

How we help you apply Voice of the Customer input to grow your business:

• Diagnose root causes of issues impacting revenues and/or customer satisfaction
• Measure the impact of customer experience initiatives such as product enhancements or new service processes
• Identify how to improve operational efficiency reducing impediments to customer adoption and optimal usage levels
• Enhance your brand equity with an improved net promotor score

Our services

• Qualitative or focus group research
• Online Quantitative Surveys
• In-person or video UX feedback
• Social media conversation analysis
• Online customer reviews analysis – positive and negative